Customer Service - Self Storage Manager

Public Storage • Round Rock, TX

11d • Onsite

About The Position

Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple locations. Managers spend time indoors and outdoors, help customers determine their storage needs, and recommend storage options and packing and moving supplies. The role also involves inspecting storage units, handling cash and deposits, assisting customers with payments and collections, and maintaining clean facilities and grounds.

Schedules are flexible and full-time, between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Employees who average 20 or more hours per week are eligible for full-time benefits. The position requires travel between work locations using a personal vehicle, with mileage reimbursement available.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations and/or conduct work-related business.
• Ability to lift, move, or transport items weighing up to 35 pounds.
• Ability to spend up to 50% of work time outdoors, walk around facilities, climb stairs, and open large doors.

Responsibilities

• Assess customers’ storage needs and recommend solutions, including packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure units are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments and make reminder and collection calls when required.
• Travel between work locations and conduct other work-related business using a personal vehicle.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Walk around facilities, climb stairs, and open large doors.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• On-site company housing at many locations, subject to performance and tenure eligibility.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed