Customer Service - Self Storage Manager

Public Storage • Inglewood, CA

5d

About The Position

Public Storage is hiring Property Managers to work independently across multiple locations, spending time both indoors and outdoors. The role involves assessing customers’ storage needs, recommending storage options and selling packing and moving supplies, inspecting storage units to confirm inventory and availability, and preparing spaces for rental. Property Managers also handle daily business tasks such as auditing cash drawers, making bank deposits, collecting payments, and making reminder and delinquency calls. They may open and close facilities, assist reservation and walk-in customers with rentals and lease agreements, resolve customer issues, safeguard company assets, and access confidential customer account information when addressing break-ins and delinquent accounts. Additional duties include executing lien sales and administering transactions with auction vendors.

The role requires travel between properties and other work-related locations using the employee’s own vehicle, with mileage reimbursement provided. Property Managers work alone and perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and presentable. The position involves walking around facilities, climbing stairs, opening large doors, and lifting or moving items weighing up to 35 pounds.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
• Valid driver’s license.
• Ability to use a personal vehicle to travel between work locations and for other work-related business.
• Ability to lift, move, or transport items weighing up to 35 pounds.
• Ability to walk around facilities, spend up to 50% of work time outdoors, climb stairs, and open large doors.

Responsibilities

• Assess customers’ storage needs, make recommendations, and sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers, accept and accurately document customer payments, and make bank deposits in accordance with company policy.
• Help keep customers current with payments by making reminder and scheduled delinquency calls.
• Work independently, open and close facilities, and assist reservation and walk-in customers with rentals, lease agreements, and issue resolution.
• Safeguard company assets and access customer accounts and sensitive personal information when responding to break-ins and delinquent accounts.
• Execute lien sales and administer transactions with auction vendors, including providing access to purchased spaces.
• Travel between properties and other work-related locations using a personal vehicle.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds free of debris.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Sick time
• Flexible spending
• Company-paid life insurance
• Company-paid accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties and other work-related tasks
• Opportunity to earn performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed