Customer Service - Self Storage Manager

Public Storage • Allentown, PA

9d

About The Position

Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple locations. The role involves working both indoors and outdoors, helping customers determine their storage needs and recommending packing and moving supplies. Managers inspect storage units to verify inventory and availability, audit cash drawers, make bank deposits, and contact customers about current payments, reminders, and collections. The position also includes cleaning and daily maintenance of interior areas and exterior grounds. Employees must use their own vehicle to travel between work locations or conduct other work-related business; mileage reimbursement is provided.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
• Valid driver’s license.
• Ability to use a personal vehicle to travel between work locations and/or conduct other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors.
• Ability to spend up to 50% of work time outdoors.

Responsibilities

• Assess customers’ storage needs and make recommendations, including selling packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments, including making reminder and collection calls when required.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Travel between properties and other work-related locations using a personal vehicle.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.
• Flexible and full-time schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed