Customer Service - Self Storage Manager

Public Storage • Union, OH

9d

About The Position

Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple properties. Managers spend time both indoors and outdoors, assess customers’ storage needs, recommend suitable storage options, and sell packing and moving supplies. The role also includes inspecting storage units for inventory and availability, handling cash and bank deposits, helping customers stay current on payments, and making reminder and collection calls when needed. Managers perform cleaning and daily maintenance tasks to keep interior areas and exterior grounds clean and presentable.

The position offers flexible and full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. The listed pay is $15.50 per hour. Employees working an average of 20 or more hours become eligible for full-time benefits. Travel between properties or for other work-related tasks is reimbursed by mileage.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations and/or conduct other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk in and around facilities, including climbing stairs and opening large doors.
• Ability to spend up to 50% of work time in outdoor environments.

Responsibilities

• Assess customers’ storage needs and make recommendations.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers keep payments current and make reminder and collection calls when required.
• Travel between properties and other work locations as required.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Walk around facilities, climb stairs, and open large doors.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Sick time
• Flexible spending account
• Company-paid life insurance
• Company-paid accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties or other work-related tasks
• Opportunity to earn performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed