Customer Service - Self Storage Manager

Public Storage•Durham, NC

6d•Onsite

About The Position

Public Storage is hiring a Self Storage Manager to serve customers at multiple property locations. The role works independently and includes time both indoors and outdoors. Managers assess customers’ storage needs, recommend storage solutions, and sell packing and moving supplies. They inspect storage units to verify inventory and availability, handle cash-drawer audits and bank deposits, and contact customers about payments and collections. The work also includes cleaning and routine property maintenance.

Requirements

Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
Valid driver’s license.
Access to and use of a personal vehicle for travel between work locations or other work-related business.
Ability to lift, move, or transport items weighing up to 35 pounds.
Ability to walk around facilities, climb stairs, and open large doors.

Responsibilities

Assess customers’ storage needs and recommend suitable options.
Sell packing and moving supplies.
Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
Audit cash drawers and make bank deposits.
Help customers keep payments current, including making reminder and collection calls when required.
Travel between multiple work locations using a personal vehicle.
Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.