Customer Service - Self Storage Manager

Public Storage • Randolph, MA

21d • Onsite

About The Position

Public Storage is hiring Property Managers to work independently across multiple locations, spending time both indoors and outdoors. The role focuses on customer service and sales, facility readiness, payment collection, and daily business operations. Managers assess customers’ storage needs, recommend storage solutions, and sell packing and moving supplies. They inspect storage units to verify inventory and availability, audit cash drawers, make bank deposits, and contact customers about current payments and collections. The position also includes cleaning and routine maintenance of interior areas and exterior grounds.

Requirements

• Customer-service-centered sales experience; candidates may come from retail, restaurant, fast food, or other service-based companies.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations and/or conduct other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors.

Responsibilities

• Assess customers’ storage needs and recommend suitable options.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments and make reminder and collection calls when required.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Travel between properties or conduct other work-related tasks using a personal vehicle.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.
• Competitive wages paid weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed