Customer Service - Self Storage Manager

Public Storage•Baltimore, MD

About The Position

Public Storage is hiring a Customer Service - Self Storage Manager. Property Managers work independently across multiple locations, both indoors and outdoors. They assess customers’ storage needs, recommend suitable options, and sell packing and moving supplies. The role also includes inspecting storage units to confirm inventory and availability, handling cash drawers and bank deposits, helping customers stay current on payments, and making reminder and collection calls as needed. Managers perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris. The schedule is flexible and full-time, between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. The advertised pay is $17.50 per hour.

Requirements

Experience in a customer-service-centered sales environment; candidates may come from retail, restaurant, fast food, or other service-based companies.
Valid driver’s license.
Use of a personal vehicle to travel between work locations and/or conduct other work-related business.
Ability to transport, lift, or move items weighing up to 35 pounds.
Ability to walk around facilities, spend up to 50% of work time outdoors, climb stairs, and open large doors.

Responsibilities

Assess customer storage needs and make recommendations, including selling packing and moving supplies.
Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
Audit cash drawers and make bank deposits.
Help customers keep current with payments and make reminder and collection calls when required.
Clean and maintain facilities, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
Travel between multiple work locations and perform other work-related tasks using a personal vehicle.