Self-Pay Fin Assist Coord IV

University of Rochester•Rochester, NY

11d•$20 - $27•Onsite

About The Position

The Self-Pay Financial Assistance Coordinator counsels patients and their representatives about payment for services and may assist with financial aid applications to social service agencies. The role reviews financial assistance applications, investigates related financial information, and responds to applicants within prescribed timeframes. It also supports billing and financial assistance operations by maintaining account records, processing adjustments, coordinating with internal and external partners, and addressing billing questions from patients and other customers.

Requirements

Associate's degree and 2 years of relevant experience, or an equivalent combination of education and experience.

Responsibilities

Review financial assistance applications and investigate financial information related to them.
Respond to applications verbally or in writing within prescribed timeframes and respond to inquiries promptly.
Coordinate status reports for the management team.
Serve as a liaison with internal departments and external collection agencies.
Maintain and process current hold bills to support timely adjustments and patient billing.
Process adjustments based on reports provided by leadership.
Review high-dollar financial assistance balances and make weekly recommendations to leadership.
Ensure the master file database is accurate and up to date, and track productivity as defined by management.
Coordinate financial assistance application efforts with staff in partner departments.
Perform account registration edits and account adjustments for the financial assistance program.
Provide backup coverage when needed.
Handle incoming calls from internal and external customers about billing issues in a timely, customer-friendly manner.
Meet directly with patients to discuss billing issues and financial assistance questions.
Handle calls about outstanding balances resulting from statements.
Review and research billing issues on patient accounts.
Perform other duties as assigned.