Self-Pay Fin Assist Coord IV
About The Position
The Self-Pay Financial Assistance Coordinator counsels patients and their representatives about billing and financial assistance and arranges payment for services. The role reviews financial assistance applications, investigates applicants’ financial information, responds to applicants and other inquiries within prescribed timeframes, and may assist with applications to social service agencies. The coordinator also manages account updates and adjustments, maintains accurate records, coordinates with internal departments and external collection agencies, and provides customer-friendly support to patients and other customers.
Requirements
- Associate's degree and 2 years of relevant experience, or an equivalent combination of education and experience.
Responsibilities
- Counsel patients and their representatives and arrange payments for services provided.
- Review all financial assistance applications and respond verbally and/or in writing within prescribed timeframes.
- Investigate financial information related to financial assistance applications.
- Respond to inquiries in a timely fashion.
- Coordinate status reports to the management team.
- Act as a liaison with internal departments and external collection agencies.
- Maintain and process current hold bills to ensure timely adjustments and billing to patients.
- Process adjustments based on reports delivered from leadership.
- Review high-dollar financial assistance balances and make recommendations to leadership weekly.
- Ensure the master file database is updated and accurate.
- Track productivity as defined by management.
- Coordinate financial assistance application efforts with staff in partner departments.
- Perform account registration edits and account adjustments for the financial assistance program.
- Act as a backup when needed.
- Receive incoming calls from internal and external customers regarding billing issues in a timely, customer-friendly manner.
- Meet directly with patients regarding billing issues and financial assistance questions.
- Receive calls regarding outstanding balances resulting from statements sent.
- Review and research billing issues on patient accounts.
- Perform other duties as assigned.
- May assist with financial aid applications to various social service agencies.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
