Self Pay Representative
About The Position
Paragon Revenue Group is seeking a dependable, motivated Self Pay Representative to support multiple healthcare facilities with inbound and outbound patient account recovery. The role involves answering billing questions, helping patients resolve outstanding balances, identifying appropriate payment solutions, and working across multiple client systems and workflows. It is suited to someone who enjoys helping others, communicates comfortably about financial obligations, and combines customer service with a focus on account resolution and recovery. This is a fully remote position with a guaranteed 40-hour work week and a Monday–Friday schedule. The position offers a competitive base salary plus performance-based bonus and a $500 sign-on bonus payable after 90 days of full-time employment. Applicants must be able to pass pre-employment background and credit checks. Paragon participates in E-Verify.
Requirements
- Excellent communication skills, including active listening.
- Strong problem-solving and negotiation skills.
- Use a service-oriented approach to address patient concerns and resolve billing-related grievances professionally.
- Proficient computer and 10-key skills, with the ability to learn new software.
- Ability to talk and type simultaneously.
- Strong attention to detail.
- Knowledge of medical billing and the ability to read an explanation of benefits (EOB).
- High school diploma or equivalent required.
- At least two years of customer service experience required.
- Must be able to pass pre-employment background and credit checks.
Responsibilities
- Respond to patient billing inquiries by telephone, process payments, establish payment plans, and address patient concerns.
- Submit patient account concerns and updated insurance information to Client Services or the insurance team for investigation and resolution.
- Accurately document each patient interaction in the patient's account, including inquiries or complaints, information provided, payment activity, and follow-up actions.
- Perform other related duties as assigned.
Benefits
- $500 sign-on bonus payable after 90 days of full-time employment.
- Competitive base salary plus performance-based bonus.
- Paid time off and holidays.
- Medical, dental, vision, and life insurance.
- 401(k) plan with a generous company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
