Self-Checkout Coord TFM
About The Position
The Self-Checkout Coordinator delivers quality customer service while maintaining the self-checkout area in a clean, safe, and stocked condition. As one of the last team members customers interact with before leaving the store, the Coordinator is expected to provide excellent service in keeping with the company’s core values and encourage customers to return to Tony’s Fresh Markets. The role operates front-end equipment, oversees self-checkout units, assists multiple customers, monitors scanning accuracy, and encourages customers to use self-checkout lanes when other lines are forming. The Coordinator also communicates and enforces standards for customer service, cleanliness, organization, safety, loss prevention, sanitation, store conditions, and food safety. The position requires continuous walking and standing, and the ability to lift up to 20 pounds and occasionally up to 30 pounds.
Requirements
- Customer service and retail experience is desirable.
- Ability to walk continuously throughout the shift while moving about the store and handling merchandise.
- Ability to stand continuously throughout the shift.
- Ability to lift up to 20 pounds and occasionally lift up to 30 pounds.
Nice To Haves
- Bilingual Spanish and English skills are preferred.
Responsibilities
- Operate front-end equipment, including a register, calculator, and scanner.
- Oversee self-checkout units and provide excellent customer service by engaging with customers.
- Serve multiple customers at once and anticipate issues before they occur.
- Monitor scanning activity to ensure accuracy.
- Invite customers to use self-checkout lanes, particularly when lines are forming in other lanes.
- Meet the expectations of internal and external customers; demonstrate care, compassion, empathy, and concern.
- Build and maintain positive team relationships, relate well to diverse people, and remain approachable.
- Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
- Engage in safe work practices and encourage others to do the same.
- Maintain the presentation, cleanliness, and organization of the work area, as well as personal uniform and appearance.
- Perform other duties as assigned.
Benefits
- Competitive medical, dental, vision, and supplemental benefits.
- 401(k) plan with a safe harbor match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
