Self Checkout Clerk

Hy-Vee • Clinton, IA

7d • Onsite

About The Position

The Self-Checkout Clerk helps keep the store’s front end running smoothly by guiding customers through self-checkout, assisting when needed, and providing friendly customer service. The role combines customer assistance with register operations to make checkout accurate, efficient, and enjoyable.

Clerks may also support courtesy, drive-up, and carry-out services; maintain merchandise and checkout areas; communicate customer needs to appropriate personnel; and assist in other store areas or special projects. Training is provided, and there are no education or experience requirements.

Requirements

• Ability to follow detailed written or verbal instructions and work through tasks with a few concrete variables.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal or demonstrated directions.
• Ability to communicate supply needs orally or in writing.
• Ability to work effectively as part of a team.
• No education or experience requirements; training is provided.
• Complete a pre-employment drug screen as a condition of employment.

Responsibilities

• Provide prompt, friendly customer service and make customer interactions positive.
• Assist customers at self-checkout, explain how to use the equipment, and ensure orders are processed accurately and efficiently.
• Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
• Operate the cash register as needed and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
• Follow applicable guidelines for WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
• Assist courtesy personnel and support drive-up and carry-out service as needed.
• Stay informed about item lookup and department numbers, item features, weekly ad price changes, and sale items.
• Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
• Keep the register and self-checkout area clean, maintain supplies, and report improper cash levels in the cash drawer.
• Verify register balances at the beginning and end of shifts where applicable.
• Communicate on the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
• Remain aware of surroundings to support store safety and security.
• Assist store management with displays and decorations for promotions and events as needed.
• Assist in other areas of the store and take on special projects as assigned.
• Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed