Self Checkout Clerk

Hy-Vee•Cedar Rapids, IA

9d•Onsite

About The Position

Hy-Vee is seeking a customer-focused Self-Checkout Clerk to help keep the store front end running smoothly. The clerk guides customers through self-checkout, provides assistance when needed, and uses register skills to make checkout quick, accurate, and welcoming. The role involves customer service, payment processing, merchandise upkeep, and supporting other store areas as needed. Training is provided, and no education or prior experience is required. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Follow detailed written or verbal instructions and work through tasks involving a few concrete variables.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
Work effectively as part of a team to deliver a positive customer experience.
No education or experience requirements; training is provided.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Complete a pre-employment drug screen.

Responsibilities

Greet customers and provide prompt, friendly service, making interactions positive.
Assist customers at self-checkout lanes, explain how to use the equipment, and ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
Operate the cash register as needed and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow applicable local, state, and federal rules for WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out services as needed.
Stay knowledgeable about item lookup and department numbers, product features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
Keep register and self-checkout areas clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate clearly over the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.