Self Checkout Clerk

Hy-Vee, Inc. • Clinton, IA

8d • Onsite

About The Position

The Self-Checkout Clerk helps keep the store’s front end running smoothly by guiding customers through self-checkout and assisting when needed. The role combines friendly customer service with knowledge of register operations to make checkout quick, accurate, and easy. The position also supports other store areas and services as needed.

Requirements

• Ability to follow detailed written or verbal instructions and complete tasks involving a few concrete variables.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
• Ability to work effectively as part of a team to deliver a positive customer experience.
• Night and weekend shifts are required.

Responsibilities

• Greet customers warmly, learn their names, and provide prompt, friendly service.
• Assist customers at self-checkout lanes, explain how to use the equipment, and ensure orders are processed accurately and efficiently.
• Scan products, process orders, occasionally bag purchases, and properly handle all forms of tender and coupons.
• Operate the cash register accurately and process payments including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
• Follow local, state, and federal guidelines related to WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
• Assist courtesy personnel and support drive-up and carry-out service as needed.
• Stay knowledgeable about item look-up numbers, department numbers, item features, weekly ad price changes, and sale items.
• Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
• Keep the register and self-checkout area clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
• Verify register balances at the beginning and end of shifts where applicable.
• Communicate clearly via intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
• Remain aware of surroundings to support store safety and security.
• Assist store management with displays and decorations for special promotions and events as needed.
• Assist in other store areas and take on special projects as assigned.
• Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed