Self-Checkout Attendant

Festival Foods•Madison, WI

3d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic issues, and helps create a positive shopping experience. The attendant keeps the checkout area clean and orderly while delivering excellent customer service. The position reports to the Guest Services Manager and requires availability during evenings until 10 p.m. and on weekends.

Requirements

Experience as a cashier and bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills, including the ability to communicate with associates and guests.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed, including moving around checkout registers and walking in the store; bending, stooping, and kneeling regularly; and lifting and handling merchandise and fixtures.
Ability to process information and merchandise through a register system.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Availability to work varied hours and days, including evenings until 10 p.m., nights, weekends, and holidays as needed.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Greet guests in a friendly, helpful, and professional manner and guide them in using self-checkout machines.
Assist guests with scanning items, making payments, and bagging purchases as needed.
Move continuously through the self-checkout area to respond promptly to guest questions and interventions.
Provide helpful solutions, address guest concerns, maintain a positive attitude, and remain patient in stressful situations.
Educate guests about self-checkout features, benefits, and interventions; encourage new users and invite guests with small orders from traditional lanes to help manage traffic flow.
Troubleshoot basic self-checkout machine problems and report malfunctions or maintenance needs to appropriate personnel.
Ensure checkout stations are operational and stocked with supplies such as receipt paper and bags.
Keep the self-checkout area clean, organized, and unobstructed; regularly sanitize stations and ensure signage and instructions are visible and current.
Monitor transactions, assistance lights, and guest behavior to provide assistance and help prevent theft and fraud; follow loss-prevention, asset-protection, and security procedures, and report suspicious activity to store management or CORE.
Collaborate with store associates, participate in required training and meetings, and provide feedback to improve checkout processes and guest experience.
Perform other duties as assigned and maintain timely attendance in accordance with the work schedule, providing adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive an additional $1 per hour on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness membership reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary match.