Self-Checkout Attendant
Festival Foods•Menasha, WI
•Onsite
About The Position
The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic issues, and supports a positive shopping experience while keeping the checkout area clean and orderly. The position reports to the Guest Services Manager and is based at the Menasha store.
Requirements
- Experience as a Cashier and Bagger.
- Basic technical proficiency and ability to troubleshoot equipment issues.
- Strong communication and interpersonal skills, including the ability to communicate with associates and guests.
- Ability to remain calm and handle difficult situations effectively.
- Attention to detail and strong organizational skills.
- Ability to process information and merchandise through a register system.
- Ability to read, count, and write accurately.
- Ability to operate all equipment necessary to perform the job.
- Ability to multitask and manage multiple registers at a time.
- Ability to stand for extended periods, move around the self-checkout registers and store, and perform physical tasks as needed.
- Ability to bend, stoop, kneel, and lift or handle boxes of merchandise and fixtures.
- Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
- Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Nice To Haves
- Previous customer service or retail experience.
Responsibilities
- Greet guests and guide them in using self-checkout machines, including helping with scanning, payments, and bagging as needed.
- Move through the self-checkout area to respond promptly to guest questions and register interventions.
- Provide helpful customer service, address questions or concerns, and remain patient in stressful situations.
- Explain self-checkout features, interventions, and benefits; encourage new users and direct guests with small orders to self-checkout when appropriate.
- Troubleshoot basic machine problems and report malfunctions or maintenance needs to the appropriate personnel.
- Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
- Keep the checkout area clean, organized, and unobstructed; sanitize stations and ensure signage and instructions are visible and current.
- Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud; follow asset-protection procedures and report suspicious activity to store management or CORE.
- Collaborate with store associates, participate in required training and team meetings, and provide feedback on self-checkout processes and guest experience.
- Perform other duties as assigned and maintain regular, timely attendance, providing adequate notice to find a replacement for occasional absences.
Benefits
- 15% associate discount on grocery purchases for the associate and immediate household.
- Weekly pay for hourly associates.
- Part-time store associates receive an additional $1 per hour on Sundays and select holidays.
- Schedules provided two weeks in advance.
- Vision insurance eligibility for part-time and full-time associates.
- Two dental coverage options for part-time and full-time associates.
- Three weeks of paid parental leave.
- Fitness reimbursement program.
- Employee Assistance Program (EAP) and LEAPCare Care Coaches.
- 401(k) plan with an annual discretionary company match.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
