Self-Checkout Attendant

Festival Foods • Appleton, WI

2d • Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic issues, maintains operational checkout stations and supplies, and helps create a positive shopping experience through attentive customer service. The attendant also keeps the checkout area clean and orderly and follows store policies related to loss prevention and security.

Requirements

• Experience as a cashier and bagger.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information and merchandise through a register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.
• Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous customer service or retail experience.

Responsibilities

• Greet guests in a friendly, helpful, and professional manner.
• Guide guests in using self-checkout machines and assist with scanning items, payments, and bagging as needed.
• Move continuously through the self-checkout area to respond promptly to guest questions and interventions.
• Address guest questions and concerns, maintain a positive attitude, and demonstrate patience in stressful situations.
• Educate guests about self-checkout interventions, features, and benefits; encourage new users and help manage traffic flow.
• Troubleshoot basic self-checkout machine problems and report malfunctions or maintenance needs.
• Keep checkout stations operational and stocked with supplies such as receipt paper and bags.
• Keep the self-checkout area clean, organized, and unobstructed; sanitize stations and maintain visible, up-to-date signage.
• Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
• Follow loss prevention, asset protection, and security policies; report suspicious activity to store management or CORE.
• Collaborate with store associates, participate in required training and team meetings, and provide feedback on checkout processes and guest experience.
• Perform other duties as assigned.
• Attend work regularly and on time in compliance with the schedule, and provide adequate notice to find a replacement for occasional absences.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Premium pay for hourly associates on Sundays and select holidays: part-time store associates receive an additional $1 per hour, and full-time store associates receive time and a half.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed