Self-Checkout Attendant

Festival Foods•Appleton, WI

1d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic equipment issues, and helps create a positive shopping experience while keeping the checkout area clean, organized, and stocked. The attendant monitors transactions and guest activity, follows loss-prevention procedures, and collaborates with other store associates to support store operations. The position requires regular, timely attendance and work in a fast-paced retail environment.

Requirements

Experience as a cashier and bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store; bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous customer service or retail experience preferred.

Responsibilities

Greet guests and provide guidance on using self-checkout machines.
Assist guests with scanning items, payments, and bagging purchases as needed.
Move continuously through the self-checkout area to respond promptly to guest questions and interventions.
Provide customer service, answer questions, address concerns, and maintain a patient, positive attitude.
Educate guests about self-checkout features, interventions, and benefits; encourage new users and invite guests with small orders from traditional lanes.
Troubleshoot basic technical problems and report malfunctions or maintenance needs.
Ensure self-checkout stations are operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and free of obstructions; sanitize stations and maintain visible, up-to-date signage and instructions.
Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
Follow loss-prevention, asset-protection, and security procedures; report suspicious activity to store management or CORE.
Collaborate with store associates, participate in required training and team meetings, and provide feedback to improve processes and guest experience.
Perform other duties as assigned.
Attend work regularly and on time in compliance with the schedule, and provide adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Premium pay for hourly full-time store associates on Sundays and select holidays (time and a half).
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary match.
Equal employment opportunities and an inclusive workplace.