Self-Checkout Attendant

Festival Foods•Madison, WI

1d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role includes providing guidance and technical support, troubleshooting basic equipment issues, maintaining a clean and orderly checkout area, and delivering excellent customer service. The attendant monitors the self-checkout area, keeps stations operational and supplied, and helps manage guest traffic. The position reports to the Guest Services Manager and requires availability during evenings until 10 p.m. and on weekends.

Requirements

Experience as a cashier and bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods, lift, and move or handle boxes of merchandise and fixtures.
Ability to work varied hours and days, including nights, weekends, and holidays as needed.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Greet guests in a friendly, helpful, and professional manner.
Guide guests in using self-checkout machines and assist with scanning items, payments, and bagging as needed.
Move through the self-checkout area to respond promptly to guest questions and machine interventions.
Address guest questions and concerns, maintain a positive attitude, and remain patient in stressful situations.
Explain self-checkout interventions, features, and benefits; encourage new users and invite guests with small orders from traditional lanes.
Troubleshoot basic self-checkout machine problems and report malfunctions or maintenance needs.
Ensure self-checkout stations are operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and unobstructed; regularly sanitize stations and maintain clear, up-to-date signage.
Monitor transactions, assistance lights, and guest behavior to provide assistance and help prevent theft and fraud.
Follow loss-prevention, asset-protection, and security procedures; report suspicious activity to store management or CORE.
Collaborate with store associates, participate in required training and team meetings, and provide feedback to improve checkout processes and guest experience.
Perform other duties as assigned.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
$1-per-hour premium for part-time store associates on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance for eligible part-time and full-time associates.
Two dental coverage options for eligible part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.