Self-Checkout Attendant

Festival Foods•Wausau, WI

1d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic equipment issues, helps guests use self-checkout, and contributes to a positive shopping experience. The attendant maintains a clean, orderly checkout area and follows store policies for loss prevention and asset protection. The position reports to the Guest Services Manager and is based at the Wausau, Wisconsin store.

Requirements

Experience as a Cashier and Bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous customer service or retail experience preferred.

Responsibilities

Greet guests and guide them in using self-checkout machines.
Assist guests with scanning items, payments, and bagging as needed.
Move continuously through the self-checkout area and respond promptly to guest questions and interventions.
Provide helpful customer service, address questions or concerns, and remain patient in stressful situations.
Educate guests about self-checkout interventions, features, and benefits; invite guests with small orders from traditional lanes when appropriate.
Troubleshoot basic self-checkout machine problems and report malfunctions or maintenance needs.
Ensure stations are operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and unobstructed; regularly sanitize stations and maintain visible, current signage and instructions.
Monitor transactions, assistance lights, and guest behavior to provide help and deter theft or fraud.
Follow loss-prevention, asset-protection, and security policies; report suspicious activity to store management or CORE.
Collaborate with store associates, attend required training sessions and team meetings, and provide feedback to improve processes and guest experience.
Perform other duties as assigned and maintain regular, timely attendance, providing adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support.
401(k) plan with an annual discretionary company match.