Self Checkout Clerk

Hy-Vee, Inc.•Gretna, NE

6d•Onsite

About The Position

Self-Checkout Clerks help keep the store’s front end running smoothly by guiding customers through self-checkout and providing assistance when needed. The role combines friendly customer service with register operations to make checkout quick, accurate, and enjoyable. Clerks may also assist with other store areas and assigned projects, and must follow Hy-Vee policies and store guidelines. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Follow detailed written or verbal instructions and complete tasks involving a few concrete variables.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Understand and follow verbal or demonstrated directions.
Communicate supply needs orally or in writing.
Work effectively as part of a team to provide a positive customer experience.
No education or experience requirements; training is provided.
Frequently stand and walk throughout the shift and perform repetitive standing, walking, reaching, and bending.

Responsibilities

Greet customers and provide prompt, friendly service.
Assist customers at self-checkout, explain how to use the equipment, and help ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tender and coupons.
Operate cash registers as needed and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow applicable local, state, and federal requirements relating to WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out service as needed.
Stay informed about item lookup numbers, department numbers, item features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and take customers to requested items.
Keep the register and self-checkout area clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate on the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for special promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.