Self Checkout Clerk

Hy-Vee, Inc.•Ames, IA

1d•Onsite

About The Position

The Self-Checkout Clerk works in Hy-Vee’s Grocery department, helping keep the store front end running smoothly. The role combines customer service with register and self-checkout operations, assisting customers with equipment and ensuring transactions are processed accurately and efficiently. The position is based in a fast-paced retail store environment and involves spending much of the shift on one’s feet. Training is provided, and employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Ability to follow detailed written or verbal instructions and work through tasks involving a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
Ability to work effectively as part of a team.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Assist customers at self-checkout lanes, explain how to use the equipment, and ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
Operate the cash register as needed and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow local, state, and federal requirements regarding WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out service as needed.
Stay informed about item look-up and department numbers, product features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
Keep the register and self-checkout area clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of each shift where applicable.
Communicate clearly over the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards and comply with Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.