Self-Checkout Attendant

Festival Foods • Fond Du Lac, WI

6d • Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support and troubleshooting, helps improve the guest shopping experience, and keeps the checkout area clean and orderly. The attendant reports to the Guest Services Manager and works in a fast-paced retail environment.

Requirements

• Experience as a cashier and bagger.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills, including the ability to communicate with associates and guests.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information and merchandise through a register system.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.
• Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle boxes of merchandise and fixtures throughout the store, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous customer service or retail experience preferred.

Responsibilities

• Greet guests and help them use self-checkout machines, including assisting with scanning, payment, and bagging as needed.
• Move through the self-checkout area to respond promptly to guest questions and register interventions.
• Provide helpful customer service, address concerns, and remain patient and positive in stressful situations.
• Educate guests about self-checkout features, interventions, and benefits, encourage new users, and invite guests with small orders to use self-checkout to help manage traffic flow.
• Troubleshoot basic machine issues and report malfunctions or maintenance needs to appropriate personnel.
• Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
• Keep the checkout area clean, organized, unobstructed, and sanitized; ensure signage and instructions are visible and up to date.
• Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud; follow security and loss-prevention policies and report suspicious activity to store management or CORE.
• Collaborate with store associates, participate in required training and meetings, and provide feedback to improve checkout processes and the guest experience.
• Perform other duties as assigned.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive an additional $1 per hour on Sundays and select holidays.
• Two-week advance scheduling.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed