Self Checkout Clerk

Hy-Vee•Gretna, NE

23h•Onsite

About The Position

The Self-Checkout Clerk helps keep the store’s front end running smoothly by guiding customers through self-checkout and providing assistance when needed. The role combines friendly customer service with register operations to make checkout quick, accurate, and enjoyable. Training is provided; no education or experience is required. This is a fast-paced retail store role involving frequent standing and walking throughout the shift. The work environment may involve temperature extremes and dampness, and occasional exposure to moving equipment hazards and cleaning chemicals or solvents. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

No education or experience requirements; training is provided.
Follow detailed written or verbal instructions and complete tasks involving a few concrete variables.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Understand and follow verbal or demonstrated directions.
Communicate supply needs orally or in writing.
Work effectively as part of a team to provide a good customer experience.
Frequently stand and walk throughout the shift; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Responsibilities

Greet customers and provide prompt, friendly service.
Assist customers at self-checkout, explain how to use the equipment, and ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
Operate the cash register as needed and process payments, including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow applicable local, state, and federal requirements concerning WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out service as needed.
Stay knowledgeable about item lookup and department numbers, product features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and escort customers to items when requested.
Keep register and self-checkout areas clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate by intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and complete special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.