Self Checkout Clerk

Hy-Vee•Ames, IA

3d•Onsite

About The Position

The Self-Checkout Clerk supports smooth front-end store operations by providing friendly customer service, guiding customers through self-checkout, and assisting with register operations. The role includes scanning and processing orders, handling payments and returns, supporting courtesy and carry-out services, maintaining merchandise and checkout areas, and following applicable policies and regulations. The position is performed in a fast-paced retail store environment, with training provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

No education or experience requirements; training is provided.
Follow detailed written or verbal instructions and complete tasks involving a few concrete variables.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Understand and follow verbal or demonstrated directions.
Communicate supply needs orally or in writing.
Work effectively as part of a team to deliver a positive customer experience.
Successfully complete a pre-employment drug screen.
Frequently stand and walk throughout the shift and perform repetitive standing, walking, reaching, and bending associated with checkout, order fulfillment, and cleaning duties.

Responsibilities

Greet customers and provide prompt, friendly service.
Assist customers at self-checkout lanes, explain how to use the equipment, and help ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
Operate the cash register as needed and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow local, state, and federal guidelines regarding WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out service as needed.
Stay knowledgeable about item look-up and department numbers, item features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
Keep the register and self-checkout area clean, maintain adequate supplies, and report improper cash levels in the drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate on the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.