Self-Checkout Attendant

Festival Foods•Appleton, WI

11d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to support a smooth and efficient checkout process. The role provides technical support, resolves basic equipment issues, and helps create a positive shopping experience while keeping the checkout area clean, organized, and stocked. The attendant monitors transactions and guest behavior, follows loss-prevention procedures, and collaborates with other store associates to improve store operations and guest service. This is a part-time position in a fast-paced retail environment in Menasha, Wisconsin. The role reports to the Guest Services Manager.

Requirements

Experience as a cashier and bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store; regularly bend, stoop, and kneel.
Physical ability to lift and move boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous customer service or retail experience preferred.

Responsibilities

Greet guests in a friendly, helpful, and professional manner.
Guide guests in using self-checkout machines and assist with scanning, payments, and bagging as needed.
Move through the self-checkout area to respond promptly to guest questions and interventions.
Address guest questions or concerns, maintain a positive attitude, and demonstrate patience in stressful situations.
Educate guests about self-checkout features, benefits, and interventions; encourage new users and invite guests with small orders from traditional lanes.
Troubleshoot basic self-checkout equipment problems and report malfunctions or maintenance needs to appropriate personnel.
Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and unobstructed; sanitize stations and keep signage clear and up to date.
Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
Follow store loss-prevention, asset-protection, and security procedures; report suspicious activity to store management or CORE.
Collaborate with store associates, attend required training sessions and team meetings, and provide feedback to improve checkout processes and guest experience.
Perform other duties as assigned and maintain timely attendance in compliance with the work schedule; provide adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program and LEAPCare Care Coaches providing confidential support.
401(k) plan with an annual discretionary company match.