Self Checkout Clerk

Hy-Vee, Inc.•Gretna, NE

8d•Onsite

About The Position

The Self-Checkout Clerk helps keep the store’s front end running smoothly by assisting customers with self-checkout and providing friendly, efficient service. The role combines customer support with register operations to ensure orders are processed accurately and checkout is easy for customers. Training is provided; no education or experience is required. The job takes place in a fast-paced retail store environment, with employees on their feet throughout the shift. The position requires frequent standing and walking and repetitive reaching and bending. The environment may involve temperature extremes, dampness, equipment movement hazards, and cleaning chemicals or solvents. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Able to follow detailed written or verbal instructions and work through tasks with a few concrete variables.
Able to perform arithmetic calculations involving fractions, decimals, and percentages.
Able to understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
Able to work effectively as part of a team to deliver a strong customer experience.
Frequently able to stand and walk throughout a shift.
Able to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
No education or experience requirements; training is provided.
Employment is contingent upon successful completion of a pre-employment drug screen.

Responsibilities

Greet customers and provide prompt, friendly service.
Assist customers at self-checkout, explain how to use the equipment, and help ensure orders are processed accurately and efficiently.
Scan products, process orders, occasionally bag items, and properly handle tenders and coupons.
Operate the cash register as needed and process payments including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow applicable local, state, and federal guidelines for WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Assist courtesy personnel and support drive-up and carry-out service as needed.
Stay informed about item and department numbers, item features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
Keep register and self-checkout areas clean, maintain supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate on the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Help store management with displays and decorations for promotions and events as needed.
Assist in other store areas and complete special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.