Self-Checkout Attendant

Festival Foods • Suamico, WI

6d • Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to provide a smooth and efficient checkout experience. The role includes helping guests use the machines, scanning and bagging purchases, handling payments, troubleshooting basic technical issues, and responding promptly to guest questions and checkout interventions. The attendant monitors multiple registers, maintains supplies and station functionality, and keeps the checkout area clean, organized, sanitized, and clearly signed. The role also involves monitoring transactions and guest behavior to support loss prevention, reporting concerns or equipment problems, and collaborating with store associates to improve operations and the guest experience. Regular, timely attendance and working varied hours—including nights, weekends, and holidays as needed—are expected. The position is part-time in a fast-paced retail environment at the Suamico, Wisconsin store.

Requirements

• Experience as a Cashier and Bagger.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills, including the ability to communicate with associates and guests.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information and merchandise through a register system.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.
• Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
• Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous customer service or retail experience preferred.

Responsibilities

• Greet guests and provide friendly, professional assistance.
• Guide guests in using self-checkout machines and assist with scanning, payments, and bagging as needed.
• Move continuously through the self-checkout area and respond promptly to guest inquiries and interventions.
• Address guest questions and concerns with helpful solutions, patience, and a positive attitude.
• Educate guests about self-checkout interventions, features, and benefits; encourage new users and help manage checkout traffic.
• Troubleshoot basic self-checkout equipment problems and report malfunctions or maintenance needs.
• Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
• Keep the checkout area clean, organized, unobstructed, and sanitized; maintain visible, current signage and instructions.
• Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
• Follow loss-prevention, asset-protection, and security procedures; report suspicious activity to store management or CORE.
• Collaborate with store associates, attend training sessions and team meetings as required, and provide feedback on checkout processes and guest experience.
• Perform other duties as assigned and maintain timely attendance, providing adequate notice to find a replacement for occasional absences.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive an additional $1 per hour on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance eligibility for part-time and full-time associates.
• Two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program and LEAPCare Care Coaches for confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed