Self-Checkout Attendant

Festival Foods•De Pere, WI

3d•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic issues, and supports a positive shopping experience while maintaining a clean and orderly checkout area. The position is based at Festival Foods in De Pere, Wisconsin, and reports to the Guest Services Manager.

Requirements

Experience as a Cashier and Bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store, and to bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, and lift as required.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Greet guests in a friendly, helpful, and professional manner.
Guide guests in using self-checkout machines and assist with scanning items, handling payments, and bagging purchases as needed.
Move continuously through the self-checkout area to respond promptly to guest inquiries and interventions.
Provide customer service, address questions or concerns, and maintain a positive, patient attitude in stressful situations.
Educate guests about self-checkout interventions, features, and benefits; encourage new users and help manage traffic flow.
Troubleshoot basic self-checkout equipment problems and report malfunctions or maintenance needs.
Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and unobstructed; regularly sanitize stations and maintain visible, up-to-date signage and instructions.
Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
Follow loss-prevention, asset-protection, and security procedures, and report suspicious activity to store management or CORE.
Collaborate with store associates, participate in training sessions and team meetings as required, and provide feedback to improve processes and the guest experience.
Perform other duties as assigned.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and their immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP).
LEAPCare Care Coaches offering confidential support related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
401(k) plan with an annual discretionary match.