Self-Checkout Attendant

Festival Foods•Suamico, WI

21h•Onsite

About The Position

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. The role provides technical support, troubleshoots basic issues, and helps deliver a positive shopping experience. The attendant also maintains a clean, orderly checkout area and provides excellent customer service. This position is part-time at Festival Foods’ Suamico, Wisconsin location. It reports to the Guest Services Manager and involves working in a fast-paced retail environment. Work hours may vary and can include nights, weekends, and holidays as needed.

Requirements

Experience as a cashier and bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information and merchandise through a register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.
Ability to continuously move around self-checkout registers and walk in the store; bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and lift as needed.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Greet guests in a friendly, helpful, and professional manner.
Guide guests in using self-checkout machines and assist with scanning items, payments, and bagging as needed.
Move through the self-checkout area to respond promptly to guest inquiries and interventions.
Address guest questions or concerns with helpful solutions, patience, and a positive attitude.
Educate guests about self-checkout interventions, features, and benefits; encourage new users and help manage traffic flow.
Troubleshoot basic self-checkout equipment problems and report malfunctions or maintenance needs to appropriate personnel.
Keep self-checkout stations operational and stocked with supplies such as receipt paper and bags.
Keep the checkout area clean, organized, and free of obstructions; regularly sanitize stations and maintain visible, up-to-date signage and instructions.
Monitor transactions, assistance lights, and guest behavior to assist guests and help prevent theft and fraud.
Follow loss-prevention, asset-protection, and security procedures; report suspicious activity to store management or CORE.
Collaborate with other store associates, participate in required training sessions and team meetings, and provide feedback to improve checkout processes and guest experience.
Perform other duties as assigned.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.