Security Technician Supervisor

LONG Building Technologies•Helena, MT

19d

About The Position

The Security Technician Supervisor oversees the security technician team and its daily operations, including assigning tasks, coordinating schedules, monitoring progress, and ensuring work meets quality, safety, and deadline expectations. The position provides technical guidance on troubleshooting, diagnostics, installations, and other complex issues, while collaborating with other departments to resolve problems and improve performance. The supervisor manages technician hiring activities, performance evaluations, coaching, and training. The role also supports project commissioning, programming, and management; assists sales teams with labor estimates and change orders; addresses customer concerns; and identifies retrofit opportunities. It coordinates workforce and materials with operations managers, project managers, technicians, customers, and other trades, and contributes to billing accuracy, cost management, job-site documentation, and time reporting. The position maintains construction standards and schedules, develops technician training, and enforces safety plans through inspections and ongoing safety training. The work involves inside and outside environments, including construction sites, tight spaces, heights, ladders, and potentially inclement weather. Travel to job sites and customer locations is required.

Requirements

A two-year computer/electronic technical degree and 5–7 years of security system start-up, check-out, and service experience, or an equivalent combination of education and experience.
Ability to legally drive a company vehicle.
Expert knowledge of security and electrical systems, including installation, engineering, and management.
Strong analytical skills for software and integration challenges.
Ability to interpret mechanical plans and specifications.
Exceptional multitasking, accountability, and organizational skills.
Strong leadership, communication, and customer service skills.
Proficiency in planning, team mentoring, and computer skills.
Ability to travel to and inspect job sites and visit customer locations.
Proven ability to lead and mentor teams.

Nice To Haves

Knowledge of MS Project and Bluebeam.
Knowledge of LONG’s system operations and infrastructure as they pertain to construction operations and stakeholders.

Responsibilities

Oversee daily security technician operations, coordinate schedules, track progress, and ensure work is completed on time and to quality standards.
Provide guidance and support for complex troubleshooting, system diagnostics, installations, and technical issues.
Supervise, mentor, and manage security technicians, including collaborative hiring, performance evaluations, coaching, and disciplinary actions.
Assist with project commissioning, programming, and management, and support sales teams with labor estimates and change orders.
Resolve customer concerns related to installations and commissioning and identify opportunities for change orders and retrofits.
Support sales and engineering teams by assessing existing mechanical and security systems for retrofit opportunities.
Pursue continuous improvement in processes, quality, and individual and team development while maintaining a focus on safety.
Ensure the quality, standardization, and timeliness of security solutions construction activities.
Coordinate workforce and material needs with the Security Solutions Operations Manager, project managers, installers, technicians, customers, and other trades to meet job-site deadlines.
Collaborate on billing accuracy, cost management, and efficient allocation of billable project time.
Participate in job-site coordination, provide necessary documentation, and ensure timely reporting, including timecards.
Develop and maintain a technician training program addressing technical skills, performance improvement, and professional development.
Maintain and enforce a safety plan, conduct safety inspections, promote a culture of safety, and provide ongoing team safety training.
Involve LONG management in bids and other business opportunities that present unusual or excessive risk.
Complete timely and accurate timecard reporting.
Perform other duties or tasks as assigned.