Security Supervisor

Sonesta International Hotels Corporation•Miami Beach, FL

24d

About The Position

The Security Supervisor supports daily hotel safety and security operations and helps lead security team members to maintain operational readiness across the property. The role balances leadership, guest interaction, operational coordination, and emergency response support in a fast-paced hospitality environment. The supervisor helps create a safe, welcoming, and secure environment for guests and team members while supporting guest satisfaction and hotel operations. The position includes supporting property patrols, access control, surveillance monitoring, emergency response, and operational safety procedures; coordinating with hotel departments and leadership; documenting incidents and shift activities; and helping maintain compliance with hotel procedures, OSHA regulations, fire safety standards, and company security policies. The role may also support VIP arrivals, conferences, weddings, large-scale events, and other operational activities. Flexible availability may be needed for evenings, weekends, holidays, overnight support, and operational coverage.

Requirements

Strong communication, organizational, leadership, and conflict resolution skills.
Ability to remain calm and make sound decisions during emergencies or high-pressure situations.
Ability to multitask and thrive in a fast-paced hospitality environment.
Strong operational mindset and ability to balance safety, guest service, and hospitality standards.
Flexible availability for evenings, weekends, holidays, overnight support, and operational coverage as needed.
Passion for hospitality, teamwork, operational excellence, guest engagement, and creating safe and welcoming guest experiences.

Nice To Haves

Previous security, hospitality operations, hotel, law enforcement, military, emergency response, or guest service experience.
Previous leadership or supervisory experience within security or hospitality operations.
Knowledge of security procedures, emergency response protocols, surveillance systems, and operational safety standards.
Experience using surveillance systems, incident reporting platforms, access control systems, radios, or operational reporting tools.
CPR, First Aid, AED, security certifications, or law enforcement training, where applicable.

Responsibilities

Support daily hotel security operations, including property patrols, access control, surveillance monitoring, emergency response, and operational safety procedures.
Supervise, support, and guide Security Officers and team members in professional, service-focused, and safety-driven operations.
Monitor guest activity, hotel operations, employee safety, entrances, public spaces, and operational areas.
Respond promptly and professionally to guest concerns, incidents, alarms, emergencies, disturbances, and operational security situations.
Assist with investigations involving incidents, accidents, guest concerns, theft, policy violations, and operational disruptions, and maintain accurate documentation.
Coordinate with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership to support hotel operations and guest satisfaction.
Support emergency response procedures, evacuation plans, fire safety initiatives, and operational preparedness activities.
Monitor surveillance systems, radios, access control systems, key control procedures, and operational security equipment.
Maintain incident reports, daily activity logs, operational updates, and shift communication records.
Ensure compliance with hotel operational procedures, OSHA regulations, fire safety standards, and company security policies.
Support VIP arrivals, conferences, weddings, large-scale events, and special operational activities as required.
Help foster a safe, welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
Perform other duties as assigned.