Security Supervisor

AccorHotel • Wailea-Makena, HI

44d • Onsite

About The Position

As our Overnight Safety & Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department’s overnight operations. You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department.

Requirements

• Must be able to speak, read, write and understand the English language.
• Requires strong communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess strong computer skills, including, but not limited to, Microsoft Word, Excel, and Outlook.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Strong knowledge of various aspects of safety & security, including but not limited to emergency response dispatch and security equipment.
• Basic knowledge of various regulations, including but not limited to OSHA, DLNR, fire code and liquor laws.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Maintain a professional working environment and attitude with the ability to develop strong relationships and foster cooperation.
• Maintain a high level of integrity and maintain confidential information.
• State of Hawaii Guard Card
• Valid Drivers License and clean drivers abstract.
• CPR/AED/First Aid Certification
• Maui County Liquor Card
• All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
• Minimum 2 years of experience in Facility/Workplace security

Nice To Haves

• Bachelor’s Degree in Criminology, Criminal Justice, Emergency Management or related field is an asset.
• Certifications in Security or Law Enforcement related fields is an asset.
• Minimum of 2 years’ supervisory experience preferred.
• Experience in Security in a resort atmosphere is an asset.

Responsibilities

• Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies.
• Conduct routine patrols to maintain a safe environment for guests, employees, and property assets.
• Monitor and address safety hazards, security risks, and unauthorized activities.
• Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents.
• Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact.
• Administer first aid/CPR when necessary and coordinate with emergency medical services.
• Provide guidance to guests and employees during emergencies, ensuring safety and order.
• Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance.
• Conduct and document key control audits while safeguarding sensitive information.
• Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws.
• Assist with scheduling and labor management.
• Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports.
• Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties.
• Manage disturbances and resolve conflicts in accordance with company policies.
• Address guest complaints with professionalism and issue trespass notices when appropriate.
• Train, coach, and mentor team members to enhance performance and build capacity.
• Facilitate regular team meetings to review safety protocols, operational updates, and department goals.
• Address guest service needs promptly while prioritizing safety and security.
• Foster positive relationships with team members and other departments to ensure collaboration in problem-solving.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Promote and enforce health and safety awareness and emergency procedures.
• Follow hotel and departmental policies, procedures and service standards.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty.

Benefits

• Medical, Vision and Dental
• Basic life insurance
• TDI
• Long-Term Disability
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED