Security Supervisor

Caesars Entertainment • Chandler, OK

45d • Onsite

About The Position

This role serves as a leader for team members, motivating them by fostering teamwork, engagement, and open communication. The Security Supervisor is responsible for preparing budgets and forecasts, preparing reports, and maintaining records. A key aspect of this role is assuring optimum guest service through excellent customer service and working effectively with all departments to provide efficient security support. The position involves researching and formulating policies and procedures, conducting in-depth confidential investigations to protect company assets and integrity, and presenting analysis and reports to senior management. The role also focuses on establishing and maintaining a progressive and empowered workforce, training, counseling, and coaching personnel, and preparing performance reviews. Recommendations and approvals for changes in the department, including hiring, promotions, and terminations, are part of the responsibilities, as are recommendations for wage and salary adjustments. Maintaining professional skills through continuous learning and development is essential. The role involves interviewing, selecting, and training employees, providing for safety and security, and handling employee complaints or grievances, including recommending or implementing disciplinary actions. Monitoring legal compliance with federal, state, and gaming laws, participating in the development of key documents, and continually evaluating and monitoring activity and financial performance to ensure goals are achieved are also critical. Communication, both written and oral, with the department and senior management is required, as is attending hearings for guest liability claims and liaising with various external agencies such as the Fire Department, Health Department, EPA, Sheriff’s Department, and local police departments. The position requires proficiency in Microsoft Works, Excel, PowerPoint, and Publisher, adherence to attendance guidelines, and compliance with all regulatory, departmental, and company policies. All team members are expected to follow the Everyone Greets Everyone (EGE) policy, which involves proactively greeting guests and fellow team members. Participation in mandatory meetings and pre-shift BUZZ sessions is also required. The ability to get along with co-workers and work as a team is essential, as is the ability to read, write, speak, and understand English. Responding to visual and aural cues and presenting a well-groomed, professional appearance are also necessary. The role requires adherence to attendance guidelines and compliance with all state, federal, and regulatory policies and procedures, with the ability to work a varied schedule including holidays, nights, and weekends, and a reasonable amount of overtime when required. Other duties as assigned will be performed.

Requirements

• Must be at least 21 years of age.
• Five or more years’ experience in Security/Law Enforcement and Investigations required with at least two years in a Supervisory capacity.
• Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
• A strong background in law enforcement and gaming, with demonstrated business, communication, organization, and leadership skills is required.
• Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.
• Responsible for employee accident reports for the property.
• Establishes and maintains effective working relationships with departments.
• Maintains confidentiality of information.
• Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
• Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
• Must present a well-groomed appearance.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.

Nice To Haves

• College degree preferred.
• Knowledge of Oklahoma Gaming regulations preferred.
• Computer experience to include knowledge of Word and Excel preferred.

Responsibilities

• Must be able to sit or stand for long periods.
• Must be able to maneuver throughout all areas of the casino.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and remember the specific details of incidents and people.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to work overtime and work different shifts on short notice.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree