Security Supervisor

Andy Frain Services • Richmond, VA

5d • Onsite

About The Position

The Security Supervisor leads and supports the on-site security team at Short Pump Town Center in Richmond, Virginia. The role is responsible for maintaining a safe, secure, and welcoming environment for customers, employees, and vendors while providing excellent customer service and team leadership. This is a hands-on role combining staff supervision with active participation in security operations, including patrols and incident response.

The supervisor oversees daily operations, team performance, staffing and scheduling, site safety, security systems, equipment, and communications with mall management, tenants, and local authorities. The position is full-time, scheduled Tuesday through Saturday from 4:00 PM to 12:00 AM, with starting pay of $17.50 per hour.

Requirements

• Prior security experience with supervisory or leadership responsibilities.
• At least 2 years of security experience, including 1 year in a supervisory role.
• High school diploma.
• Valid State Guard License.
• Strong knowledge of security operations, procedures, and safety practices.
• Ability to obtain and maintain required security licenses and certifications.
• Strong written and verbal communication skills, including report writing.
• Ability to remain calm and professional in high-pressure situations.
• Proven leadership and team management skills.
• Strong customer service mindset.
• Ability to multitask, stay organized, and prioritize effectively.
• Comfort using security systems and standard office equipment.
• Reliable, adaptable, and detail-oriented, with strong interpersonal skills and ability to work across diverse groups.
• Ability to lift 25 pounds and work flexible hours.

Nice To Haves

• Associate’s or bachelor’s degree.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage employee performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing staff development.
• Ensure proper scheduling, coverage, and accurate timekeeping.
• Oversee daily security operations and ensure compliance with post orders and company policies.
• Conduct site patrols and inspections to maintain safety standards.
• Ensure reports, logs, and other documentation are completed accurately and on time.
• Respond to incidents, emergencies, and alarms, coordinating with local authorities as needed.
• Monitor and support the use of security systems, including CCTV, alarms, fire panels, access control, and elevators.
• Ensure equipment and company vehicles are maintained and functioning properly.
• Maintain knowledge of emergency procedures and enforce safety protocols.
• Build strong relationships with mall management, tenants, and local police and fire departments.
• Communicate regularly with the Operations Manager regarding team and site performance.
• Provide professional customer service to all visitors.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts on retail, dining, and entertainment
• Employee Assistance Program (EAP), including counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED