Supervisor Security

Palms•Las Vegas, NV

17d

About The Position

The Security Supervisor coordinates and oversees security staff at Palms Casino and Palms Place, or within a designated area, to help ensure the safety of the establishment, its property, guests, and team members. The role manages security operations on an assigned shift, including planning activities, deploying personnel, assigning work, and directing Security Officers. The supervisor responds to emergencies, medical-assistance requests, altercations, and other security incidents; oversees detainments and formal evictions; and works with law enforcement when appropriate. The role also enforces company policies and state gaming laws, supports guest satisfaction, and coordinates crowd control for special events. The primary work environment includes climate-controlled offices, outdoor areas, and gaming facilities. Palms Casino Resort provides equal employment opportunities and prohibits discrimination and harassment. The company states that it will make reasonable accommodations in compliance with applicable law and is committed to prioritizing team members’ growth and well-being.

Requirements

High school diploma or GED.
Must be at least 21 years of age.
Must have a government-issued ID.
Must obtain a TAM/Alcohol Awareness Card.
Must obtain a Nevada Gaming License.
Must be able to use a fire extinguisher.
Must be willing to complete a TASER Certification Course if required and carry and maintain proficiency in the equipment.
Minimum 2–3 years of previous experience in a similar position within the gaming or hotel industry.
Working knowledge of security procedures and applicable state and federal regulations and ordinances; interviewing and interrogation techniques; surveillance techniques; and laws governing search and seizure.
Professional appearance and demeanor.
Willingness to work a flexible schedule that may include weekends, holidays, and evenings.
Ability to obtain appropriate licensing, work permits, and other work authorization cards based on the job performed.
Ability to communicate effectively in English, both orally and in writing.
Ability to lift and/or move up to 25 pounds occasionally and exert up to 50 pounds of force occasionally.
Ability to use hands and feet in self-defense, use physical force to maintain or protect life, restrain individuals, separate or break up individuals, subdue or take down individuals, run up and down stairs, and stand for an entire work shift.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to focus.
Hearing sufficient to monitor radio transmissions, hear conversational levels in person and over the telephone, and wear an earpiece without obstruction.
Speech sufficient to be heard and understood in person, before groups, in meetings, and over the telephone.
Visual acuity to assess work accuracy, neatness, and thoroughness or make general observations of facilities, guests, and team members.
Mobility to move safely in office, gaming-facility, and outdoor environments, including extensive walking and climbing and descending interior and exterior stairs in multilevel buildings.
Endurance to sit, walk, and stand for extended periods and maintain efficiency throughout the shift and during extended work hours.

Responsibilities

Manage the Security Department on the assigned shift.
Supervise plans and schedules for Security activities.
Determine personnel deployment and staffing levels within a shift.
Assign work to Security Officers and establish priorities.
Oversee and direct Security Officers to support smooth security operations.
Access drop boxes, soft count and coin rooms, chips, markers, fill slips, and other sensitive areas.
Support guest satisfaction by delivering excellent customer service.
Enforce company policies concerning guest and team member conduct on the premises; document infractions and advise management when appropriate.
Respond to emergencies such as fires, injuries, and property damage; direct or assist evacuations when required; investigate incidents and complete reports.
Verify and approve detainments.
Apprehend individuals observed engaging in criminal activity when appropriate and detain them until they can be turned over to law enforcement authorities.
Act as the company representative to law enforcement authorities.
Enforce state gaming laws, including identifying and removing underage persons from the casino floor.
Respond to verbal and physical altercations and apply or direct appropriate measures to resolve them, using the minimum force necessary in physical altercations.
Initiate formal evictions of disorderly persons.
Respond to or direct the company response to requests for medical assistance, providing assistance consistent with company policy and available personnel’s skills and certifications.
Coordinate and supervise crowd control for special events.
Communicate effectively with other departments about guest and team member issues to find resolutions.