Security Supervisor

Andy Frain Services•San Jose, CA

11d

About The Position

The Security Supervisor oversees employees assigned to the Security department and is responsible for their performance management. The role manages assigned areas to maintain a safe environment for employees, vendors, and other personnel, supports facility security needs, and builds working relationships with local police and fire departments and facility representatives. The supervisor observes and reports activities and incidents to protect client property and personnel, maintains a professional image, demonstrates leadership, and ensures staff training compliance and adherence to Andy Frain Services’ core values and operating principles. The supervisor provides lead direction at assigned client sites, enforces security and safety programs, oversees post orders, rounds, reports, and logs, and develops security procedures in accordance with facility policies and applicable laws. The role responds to emergencies, supports staff training, coordinates security coverage, communicates with operations management and client representatives, and assists with payroll and personnel submissions. It also includes performing Security Officer duties and inspecting assigned posts and vehicles. The position requires a high school diploma or equivalent, a state guard license, and at least two years of relevant experience in loss prevention, life safety, CCTV systems, and access computer systems, including one year in a security supervisory capacity. CPR and First Aid certification are a plus. The work may involve overtime without advance notice, prolonged periods of sitting, standing, or walking, occasional physical tasks and lifting, vehicle use, and exposure to inclement weather or stressful situations depending on the assignment.

Requirements

High school diploma or equivalent.
At least 2 years of experience in loss prevention, life safety, CCTV systems, and access computer systems, including at least 1 year in a security supervisory position.
State Guard License required.
Willingness to undergo a background investigation; employment offer is conditioned on successful completion.
Ability to meet applicable state, county, and municipal Security Officer licensing requirements and site-specific skills, certification, or authorization requirements.
Knowledge of security operations and procedures, supervisory practices, and security and safety devices and controls.
Ability to provide positive direction, motivate performance, track schedules, and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites, post procedures, and organizational or environmental changes.
Ability to follow written, oral, or diagrammatic instructions and write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service, results-orientation, and interpersonal skills, including the ability to interact effectively across social levels and cultures.
Ability to handle multiple tasks concurrently and use basic computer functions and operating controls.
Ability to communicate clearly through seeing, hearing, speaking, and writing.
Ability to perform the physical and mental demands of the role, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
May need normal or corrected vision, including close and distance vision and ability to adjust focus; may need to use a vehicle for job duties.
Must meet company standards for background and reference checks, controlled substance testing, behavioral selection survey, licensing, and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Perform Security Officer duties in accordance with post orders and company policy.
Promote quality customer service and professional interactions with visitors, vendors, employees, and staff.
Provide lead direction at assigned client sites; enforce security and safety programs and ensure post orders, rounds, reports, and logs are completed.
Develop and implement security procedures in compliance with facility policies, procedures, and applicable laws.
Maintain knowledge of emergency procedures; respond to alarms or calls for help, determine a course of action, notify appropriate authorities, and assist as needed.
Monitor life safety systems, fire panels, CCTV computers, the Micro-Lite System, elevators, and access doors; coordinate with authorized maintenance personnel and contractors.
Operate radios, telephones, copy and fax machines, computers, tools, and other assigned equipment; inspect assigned vehicles daily and report damage.
Counsel and discipline personnel when appropriate, consult company management as needed, and document counseling and disciplinary actions.
Assist in training Security Officers and Shift Lead Officers and review post orders to ensure guards understand their assignments.
Communicate with the Operations Manager about account and staff performance and security or safety issues and changes.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or representatives to maintain adequate security coverage at all posts.
Inspect posts as scheduled, outline staff responsibilities, and ensure staff accurately sign in and out for each shift.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out other duties assigned by the Director of Security and Operations Manager.
Follow safe work practices and company policies; report unsafe working conditions and perform duties ethically and professionally.