Security Supervisor

North Metro Harness Ini•Forest Lake, MN

18d•Onsite

About The Position

The Security Supervisor directs, trains, and evaluates approximately 4 to 7 Security Officers. The role oversees staffing, performance management, reporting, scheduling, and ongoing officer training while ensuring work follows Department Operating Procedures and applicable Minnesota Racing Commission rules and regulations. The supervisor responds to problems involving customers and staff, submits daily activity reports, and supports guest service, first aid, and emergency response practices. This position is onsite at Running Aces Casino Hotel Racetrack in Columbus, Minnesota, and is scheduled full time from 11 PM to 7:30 AM.

Requirements

Associate of Arts degree, previous supervisory experience including participation in a disciplinary process, and demonstrated competency in training, scheduling, and policy development, or a combination of these qualifications.
Ability to make sound judgments.
Must be First Aid, CPR, and AED certified, or able to attain certification within 3 months of hire.
Must pass a motor vehicle driving record check.
Computer skills using Microsoft Office Suite and network systems.
Ability to work effectively both independently and as part of a team.
Ability to provide friendly, polite, and courteous customer service to guests.
Effective written and verbal communication skills.
Ability to project confidence and resolve problems in stressful situations.
Knowledge of company policies and procedures, including fire and safety regulations.
Ability to obtain a Minnesota Racing Commission gaming license.
Ability to remain calm and professional; talk, hear, and observe activity; stand and walk for extended periods during foot patrols; lift more than 50 pounds; think quickly and communicate with patrons and staff; and work extended periods.
Ability to work in a noisy environment with varying light levels, outdoors in all climates, and in crowded, tense, chaotic, and occasionally hostile environments.

Nice To Haves

EMT certification preferred.
Prior management experience preferred.

Responsibilities

Maintain appropriate staffing levels.
Direct, train, evaluate, and manage the performance of Security Officers.
Review reports for accuracy and timeliness and ensure they are submitted to the appropriate recipients.
Resolve problems involving customers and staff while following Department Operating Procedures, and propose solutions to achieve desirable outcomes.
Stay familiar with Minnesota Racing Commission rules and regulations.
Provide ongoing Security Officer training on SOPs, guest service initiatives, First Aid, and Emergency Response Program guidelines.
Submit daily activity reports.
Use the Running Aces time and attendance system to schedule and track PTO/UTO requests and tardiness, and complete basic scheduling.
Perform other duties as assigned.