Security Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

1d•Onsite

About The Position

The Security Supervisor coordinates security activities on an assigned shift and supervises Security team members. The role helps provide a friendly and safe environment for guests and team members, protects company assets, and maintains a safe, secure entertainment atmosphere at Caesars New Orleans Casino & Hotel. The Supervisor directs security activities in assigned zones, ensures posts are appropriately staffed and relieved, supports scheduling and alarm monitoring, responds to disorder and suspect activity, and conducts investigations as assigned. The role also trains, coaches, and evaluates team members; enforces company and Louisiana gaming regulations; and supports service quality, employee development, and cross-department operations.

Requirements

Must be at least 21 years of age.
High school diploma, GED, or extensive professional and college-level training required.
Must possess strong leadership, supervisory, and interpersonal skills.
Must have strong oral and written communication skills and good analytical ability, including tact when dealing with difficult customers.
Must be able to read, write, speak, and understand English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment and stressful situations.
Ability to work a flexible schedule and adapt to changes in assignments and priorities based on company needs.
Ability to work independently and as part of a team.
Must present a well-groomed appearance.
Must be able to obtain or possess a Louisiana Gaming License.
Ability to compose clear, accurate, and concise reports.
Must be able to listen and respond to visual and aural cues, and see and remember details of incidents and persons.
Must be able to maneuver throughout all areas of the casino.
Must be able to lift and carry up to 25 pounds.
Must be able to bend, reach, kneel, twist, grip, stoop, crouch, jump, carry heavy loads, and run on level surfaces and stairs.
Must be able to listen, solve problems, negotiate, collaborate, and give oral and written instructions.

Nice To Haves

Minimum of 1 year of supervisory or lead experience preferred.
Extensive command- or supervisory-level law enforcement experience and/or casino security experience, or a combination thereof, is a plus.

Responsibilities

Supervise Security team members and direct security and field activities on the assigned shift and in assigned zones.
Protect company and guest assets and help ensure the safety of customers and team members on the property.
Roam or stand at posts to maintain safety and security and observe suspect activity or underage gamblers.
Coordinate and handle suspect activity with management and conduct investigations as assigned.
Train, coordinate, evaluate, and coach Security personnel; address performance issues and provide ongoing feedback.
Assist the Security shift leader with scheduling, alarm monitoring, and reporting disorder on casino and hotel premises.
Ensure security posts in assigned zones are properly staffed and reliefs are provided when necessary.
Ensure compliance with Louisiana Gaming Commission regulations and company policies, procedures, and expectations.
Maintain an appropriate professional appearance and serve as a positive role model for employees.
Provide customer service, check for guest satisfaction, and resolve service breakdowns.
Communicate service breakdowns and team plans, keep the team informed about property promotions and events, and encourage service improvements.
Set measurable service standards, hold employees accountable, and use team member survey feedback to improve the workplace and recognize performance.
Participate in the supervision, operation, or support of cross-department operations.
Meet attendance guidelines and perform other related and compatible duties as assigned.