Supervisor Security

Hilton Grand Vacations•Kitty Hawk, NC

About The Position

The Security Supervisor maintains a safe and secure environment for team members, members, owners, and guests by following and enforcing company policies and procedures and directing and supervising Security Officers. The role assists the Director of Security with training, motivating, and coaching team members, and serves as a role model for the Security department. The position also performs a broad range of guest-service and front-desk duties, including reservation and cashier procedures, revenue and expense balancing, processing deposits, preparing reports, and assisting guests and owners. The supervisor supports emergency response, maintains required certifications, and protects the confidentiality of security-related information.

Requirements

Ability to understand and follow oral and written directions and knowledge and use of correct business English and office practices.
Ability to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Active CPR/AED/First Aid certification for adults, infants, and children, or ability to obtain it within 30 days of hire.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Proficient time-management skills and ability to organize and manage multiple priorities.
Ability to take initiative and adapt effectively to changes.
Ability to recognize emergency situations and take appropriate action.
Ability to establish and maintain cooperative working relationships.
Ability to interpret and create spreadsheets.
Sound judgment and ability to work independently with minimal supervision.
Strong analytical and problem-solving skills.
Ability to perform varied duties, switch between tasks of different natures, and meet impending deadlines or established timeframes.
Competence in public speaking.
Ability to perform well with frequent interruptions or distractions.

Responsibilities

Patrol common areas, offices, work areas, and storage areas; observe and report safety or security deficiencies.
Operate and monitor security equipment, including radios, AEDs, PPE, master keys, and the resort key-card system.
Log hard keys, visitor badges, parking passes, and lost-and-found property according to company policy and procedures.
Maintain professionalism and courtesy in interactions with guests and team members.
Conduct preliminary investigations and gather information, photographs, statements, and evidence for incident reports.
Assign schedules, shift posts, and special assignments for Security Officers.
Review incident reports for accuracy and completeness.
Conduct shift briefings and training for Security Officers.
Maintain CPR/AED/First Aid certification and a State of Hawaii Guard Card.
Complete incident and injury reports for timely submission to Risk Management, HR, and Resort Management.
Identify and assist management with trespassing or problematic guests, visitors, or team members.
Maintain confidentiality of security matters and reports; release information only to authorized individuals.
Assist management and first responders during emergencies.
Inspect Security Department vehicles and equipment and notify management of deficiencies.
Escort team members or vendors through secure areas; conduct key and safe assists as assigned.
Secure rooms and assist guests with room access.
Authorize, monitor, and document access to secured areas.
Follow audit procedures to balance daily revenue and expense transactions, investigate discrepancies, produce management reports, and correct errors to prevent recurrence.
Ensure charges are posted to the correct guest folio or master account, balanced, supported by documentation, and reconciled to the ledger.
Prepare backup files and close out shifts and days on the reservation system, including preparing the system for the next day's business.
Generate housekeeping reports and print folios for next-day departures.
Compile daily revenue reports and file work accordingly.
Manage cash funds accurately and make daily shift deposits.
Calculate month-end account balances and submit them to accounting.
Process reservation advance deposits, including receiving reservation information, depositing funds, and logging monies.
Perform Front Desk duties, including check-in, check-out, and cashier procedures.
Assist with guest and owner needs and requests while providing outstanding hospitality.
Assist with departmental duties such as bell stand and phone coverage, and report unresolved guest or owner problems to management.
Assist club owners with aspects of the club program.
Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete required company training and compliance courses.
Follow company standards, policies, and procedures.
Perform other related duties as assigned.