Security Supervisor

Securitas Security Services•Augusta, ME

16d•$25 - $28

About The Position

The Security Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at one or more client sites. The role ensures post orders are followed, rounds are completed, reports are submitted, posts are adequately staffed, and client security requirements are met. The supervisor trains, coaches, and disciplines staff; reviews assignments and post orders; inspects posts; and may perform Security Officer duties as needed. Supervisory duties may also include interviewing, orienting, assigning and directing work, appraising performance, resolving complaints, and making hiring or termination recommendations. The position requires maintaining professional composure, providing customer service to client representatives, and handling operational and personnel documentation. Duties may involve overtime without advance notice, regular vehicle use, and work in stressful situations or inclement weather.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain applicable state, county, or municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to understand a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or urgent situations.
Courteous telephone manner and ability to adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer service, results orientation, and interpersonal skills, including interacting effectively with clients across social levels and cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer systems, and controls.
Ability to communicate clearly through seeing, hearing, speaking, and writing, and to observe and report incidents.
Ability to perform frequent sitting, standing, and walking for extended periods, including climbing stairs and walking on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Ability to use a vehicle regularly for work duties.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client sites.
Ensure post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergency situations.
Coach and discipline personnel, seek management guidance when appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Work with company management to ensure adequate coverage of posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are met and provide customer service.
As assigned, interview, orient, train, assign, and direct employees; appraise performance; address complaints; resolve problems; and make hiring or termination recommendations.
Perform Security Officer duties in accordance with post orders and company policy when required.