Security Supervisor

Caesars Entertainment•St Louis, MO

23d

About The Position

Provide direct and general supervision to security staff to ensure effective and efficient security operations on the assigned shift. The position oversees team staffing and development, monitors activity across the property, responds to incidents and service needs, and helps maintain a safe and secure environment for guests and employees. It also supports departmental management, coordinates training, and ensures security procedures are followed across casino departments.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a valid gaming license.
Must be able to maintain a valid driver's license.
Basic knowledge of civil and criminal laws.
Ability to be physically mobile and stand or walk for 8 to 12-hour shifts.
Excellent guest service and communication skills.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.

Nice To Haves

Demonstrated supervisory experience preferred.

Responsibilities

Oversee staffing, scheduling, evaluation, training, development, and monitoring of team members while maintaining positive employee relations; recommend wage increases, promotions, demotions, discipline, and other employment actions.
Maintain continuous awareness of property activity through supervision and direct observation, and respond appropriately to incidents and service needs.
Ensure proper arrest procedures and detainment techniques are followed in accordance with applicable civil or company laws and procedures; assist local, state, and federal authorities with activities and investigations.
Maintain current information on cheats, thieves, vagrants, and others to protect company assets, patrons, and employees; communicate security information to law enforcement agencies and security personnel at other casinos.
Resolve guest complaints and ensure guest service standards are followed.
Support departmental management with troublesome terminations, thefts, investigations, and procedures as requested.
Oversee occupational injury reports as needed and ensure Horseshoe St. Louis procedures and liability issues are addressed.
Schedule training classes on CPR, firefighting and response, first aid, and general security procedures.
Ensure internal and external policies and procedures for the Slot, Table Games, and Cage Departments are correctly implemented and maintained, including fills, credits, transfers, pit boxes, drops, and jackpots.
Promote a safe and secure working environment.
Perform other duties as assigned by management.