Security Supervisor

Caesars Entertainment•St. Louis, MO

25d

About The Position

The Security Supervisor provides direct and general supervision to security staff to ensure effective and efficient security operations on the assigned shift. The role oversees staffing, scheduling, training, performance, and employee relations while maintaining awareness of property activity, responding to incidents and service needs, and promoting a safe and secure environment. The supervisor supports departmental management, guest service, occupational injury reporting, security training, and the implementation of internal and external procedures for casino departments.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a valid gaming license.
Must be able to maintain a valid driver's license.
Basic knowledge of civil and criminal laws.
Ability to be physically mobile and stand or walk for 8 to 12-hour shifts.
Excellent guest-service and communication skills.
Must be able to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and varying air quality.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.

Nice To Haves

Demonstrated supervisory experience preferred.

Responsibilities

Oversee staffing, scheduling, evaluating, training, developing, and monitoring team members to maintain positive employee relations; recommend wage increases, promotions, demotions, discipline, and other employment actions.
Maintain continuous awareness of property activity through supervision and direct observation, and respond appropriately to incidents and service needs.
Ensure proper arrest and detainment procedures are followed in accordance with applicable civil or company laws and procedures; assist local, state, and federal authorities with activities and investigations.
Maintain current information on cheats, thieves, vagrants, and others to protect company assets, patrons, and employees; communicate security information with law enforcement agencies and security personnel at other casinos.
Resolve guest complaints and ensure guest-service standards are followed.
Support departmental management with troublesome terminations, thefts, investigations, and procedures as requested.
Oversee occupational injury reports as needed and ensure Horseshoe St. Louis procedures and liability requirements are maintained.
Schedule training classes on CPR, firefighting and response, first aid, and general security procedures.
Ensure internal and external policies and procedures for the Slot, Table Games, and Cage departments are correctly implemented and maintained, including procedures involving fills, credits, transfers, pit boxes, drops, and jackpots.
Promote a safe and secure working environment.
Perform other duties as assigned by management.