Security Supervisor

North Metro Harness Ini•Forest Lake, MN

19d•$23 - $25•Onsite

About The Position

The Security Supervisor directs, trains, and evaluates approximately four to seven Security Officers. The role oversees staffing, officer performance, reports, training, scheduling, and customer and staff problem-solving while following Department Operating Procedures and applicable Minnesota Racing Commission rules and regulations. This position is onsite at Running Aces Casino Hotel Racetrack in Columbus, Minnesota, and is scheduled full time from 11:00 PM to 7:30 AM.

Requirements

Associate of Arts degree, previous supervisory experience including participation in a disciplinary process, demonstrated competency in training, scheduling, and policy development, or a combination of these qualifications.
Ability to make sound judgments.
Must hold First Aid, CPR, and AED certifications or be capable of attaining them within three months of hire.
Must pass a motor vehicle driving record check.
Computer skills in Microsoft Office Suite and network systems.
Ability to work effectively both independently and as part of a team.
Ability to provide friendly, polite, and courteous customer service to guests.
Effective written and verbal communication skills.
Confidence when interacting with customers and employees, and ability to resolve problems in stressful situations.
Knowledge of company policies and procedures, including fire and safety regulations.
Ability to obtain a Minnesota Racing Commission gaming license.
Ability to remain calm and professional; talk, hear, and observe activity; stand and walk for extended periods during foot patrols; lift more than 50 pounds; think quickly and communicate with patrons and staff; work in noisy environments with varying light levels and outdoors in all climates; and work in crowded, tense, chaotic, occasionally hostile environments and for extended periods.

Nice To Haves

EMT certification preferred.
Prior management experience preferred.

Responsibilities

Maintain appropriate staffing levels.
Direct, train, evaluate, and manage the performance of Security Officers.
Review reports for accuracy and timeliness and ensure they are submitted to the appropriate recipients.
Resolve problems with customers and staff while adhering to Department Operating Procedures, and propose solutions to achieve desirable outcomes.
Stay familiar with Minnesota Racing Commission rules and regulations.
Provide ongoing Security Officer training on standard operating procedures, guest service initiatives, First Aid, and Emergency Response Program guidelines.
Submit daily activity reports.
Use the Running Aces time and attendance system for scheduling, tracking PTO/UTO requests and tardiness, and completing basic scheduling.
Perform other duties as assigned.