Security Supervisor (65747)
About The Position
The Security Supervisor oversees and manages Security Officers assigned to their shift, ensuring efficient staffing, performance to established expectations, and a safe environment for guests and employees. The role provides friendly, informative support while maintaining safety throughout the property and operates under the direction of the Security Manager. The supervisor patrols assigned areas as needed, responds to emergencies, and notifies Casino Surveillance when backup or external emergency medical services are needed. Duties are performed in accordance with company policies and procedures and applicable gaming and state laws. The position includes supervising staff and department operations, including schedules, time and attendance, training, evaluations, policy enforcement, coaching, and discipline. The supervisor supports guest and employee safety, responds to emergencies and threats, documents and escalates incidents, liaises with outside agencies during security incidents, protects company assets, and resolves guest or employee issues. Other job-related duties may be assigned, including security officer duties such as casino roving. The job requires a high school diploma or GED, at least one year of experience as a Security Officer, CPR/AED certification (or completion of training within 90 days of hire), and the ability to obtain and maintain a valid Catawba Gaming License. Applicants must be at least 21 years old. An associate degree in criminal justice or a related field and experience in a similar setting are also noted. The role requires a flexible schedule, including weekends, evenings, and holidays, and the ability to work in a loud, fast-paced environment that may involve secondhand cigarette smoke.
Requirements
- High school diploma or GED.
- At least one year of experience as a Security Officer.
- CPR/AED certification required; training may be completed within 90 days on the job.
- Ability to obtain and maintain a valid Catawba Gaming License.
- Must be at least 21 years of age.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Complete knowledge of internal controls and emergency procedures.
- Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
- Demonstrated leadership and strong people skills.
- Willingness to learn and adapt; attention to detail and observance.
- Documented teamwork behaviors and attitudes; comfort working under surveillance.
- Neat, professional appearance and excellent personal hygiene.
- Ability to follow verbal and written instructions and communicate verbally and in writing.
- Ability to work an alternate schedule as needed and in a loud, fast-paced environment, which may involve occasional exposure to secondhand cigarette smoke.
- Physical ability to perform job-related training and stand for an eight-hour or longer shift.
- Ability to stoop, bend, reach, kneel, twist, and grasp items.
- Ability to respond to visual and aural cues and operate in mentally and physically stressful situations.
- Ability to tolerate varying noise and temperature levels, illumination, vibration, crowds, and air quality, potentially including secondhand smoke.
Nice To Haves
- Associate degree in criminal justice or a related field.
- Experience working in a similar setting.
Responsibilities
- Practice, support, and promote Company Service Standards.
- Provide excellent guest service and handle customer complaints.
- Respond to and secure emergency management situations.
- Perform property evictions or exclusions as necessary with management approval.
- Motivate the team, maintain high morale, and exercise sound decision-making.
- Follow regulatory, departmental, and company policies ethically.
- Perform supervisory duties, including officer scheduling and Paycom time-and-attendance tracking and reporting.
- Plan, organize, manage, and administer security programs, operations, and functions.
- Participate in strategic planning and help develop and implement department policies, procedures, and business practices.
- Evaluate goals, priorities, and activities; recommend administrative controls and improvements; and develop procedures for regulatory changes.
- Provide direction, guidance, and leadership to staff; support staff training and continuing education; and advise on complex or sensitive concerns.
- Develop security standards for on-line control, priority dispatch and pre-arrival instructions, basic life support patient care protocols, and medical services in public assembly areas.
- Manage department operations and staff, including interviewing, hiring, scheduling, training, evaluating, enforcing policies, and administering discipline and coaching.
- Plan, develop, and direct staff assignments and station coverage.
- Promote a safe and secure environment and enforce applicable state, local, regulatory, and company policies and procedures.
- Act as a liaison with appropriate outside agencies during security incidents.
- Monitor and support security-related processing.
- Oversee and respond to guest and employee emergencies and reported threats; document incidents and ensure appropriate escalation and reporting.
- Protect company assets from theft, assault, fire, and other safety issues.
- Escalate emergency situations to the Manager as needed and resolve guest or employee issues professionally.
- Perform other duties assigned or requested by the Security Manager, including security officer duties such as casino roving.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
