Security Supervisor

Cleveland Museum of Natural History•Cleveland, OH

27d•$20 - $21•Hybrid

About The Position

The Security Supervisor assists the Manager of Protection Services in overseeing the operations of the Protection Services Department. The Supervisor maintains the overall security of the building, including collections, exhibits, staff, volunteers, and visitors.

Requirements

High school diploma or equivalent
2 years of security or access control experience
Active First Aid and CPR certifications required
Ability to maintain professionalism and excellent customer service in stressful situations.
Excellent ability to evaluate and mitigate potential threats.
Ability to handle sensitive information in a professional and confidential manner.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Knowledge of best practices and relevant laws impacting the security industry, public sector, and armed services.
Familiarity with computers and with security software and access codes.
Advanced knowledge of surveillance equipment, fire and burglar alarms, access control, and parking control systems.
Proficient knowledge of Microsoft Office applications.
Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Perform control room operations, including monitoring cameras, alarms, and fire systems.
Address and resolve visitor and employee concerns, complaints, and inquiries.
Manage emergency situations involving staff, volunteers and visitors by following appropriate procedures.
Patrol all areas of the museum, filling in where needed to maintain the security of the building.
Assist the Manager of Protection Services in completing accident and incident investigations reports.
In collaboration with the Manager of Protection Services, manage the daily operations of the parking garage i.e. ensuring rates are correct & lanes are operational.
Manage the daily key log for employees, ensuring accurate records of the issuing and return of keys.
Assist in the scheduling and assignment of Guards, ensuring appropriate coverage throughout the museum.
Supervise Guards for compliance with department rules, adequate performance, policies, and procedures.
Develop and maintain collaborative and friendly relationships among Museum personnel, local law enforcement, and safety agencies.
Support the mission and values of the Museum through role modeling and encouraging desired organizational behaviors.
Maintaining, operating, and supervising weapon detection systems and enforcing all policies and procedures associated.
Perform other related duties as assigned.