Security Supervisor

Honolulu Academy of Arts • Honolulu, HI

5d

About The Position

The Security Supervisor, under the general direction of the Security Manager, supervises, monitors, and coordinates security activities to ensure the safety and security of buildings, assets, premises, employees, and visitors at the Honolulu Museum of Art. The position oversees daily officer assignments and security operations, responds to incidents and requests for assistance, and may perform security officer duties during staffing shortages. In the absence of the Head of Security and Safety and the Security Manager, the supervisor directs department activities.

The role operates in an office environment and may require evening and weekend work. General office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexible scheduling as needed. The employee must be able to perform essential duties with or without reasonable accommodation. Duties may change, and other duties may be assigned.

Requirements

• At least 3 years of security experience, including at least 1 year in a supervisory capacity.
• High school diploma or equivalent.
• Valid driver’s license.
• Active guard card or ability to obtain one.
• Flexibility to work additional day, night, and weekend hours as required.
• Knowledge of supervisory principles and practices.
• Ability to prepare detailed and accurate incident reports.
• Excellent interpersonal skills, including verbal and written communication, customer service, and public relations.
• Ability to exercise tact, patience, and discretion when dealing with people of varying backgrounds and temperament.
• Ability to handle stressful situations calmly and effectively.
• Ability to interact well with Police, Fire, and EMS personnel.
• Basic knowledge of PC-based computers and software such as MS Word and Excel.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Nice To Haves

• CPR, first aid, and AED certification.
• Ability to operate security equipment such as PC-based CCTV systems, intrusion systems, and fire/life-safety systems.
• Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
• Understanding of the Honolulu Museum of Art’s established identity and dedication to advancing it.

Responsibilities

• Open the Museum at the beginning of the workday and close it at the end of the day.
• Manage daily schedules, assign officers to security posts and duties, set priorities, and direct subordinate employees’ daily activities.
• Issue verbal and written instructions to security officers as needed.
• Inspect security posts to ensure officers are performing their assigned duties.
• Inspect officers’ equipment, uniforms, and general appearance and make corrections as needed.
• Ensure officer compliance with departmental rules, regulations, policies, and procedures, and recommend disciplinary action as needed.
• Oversee maintenance of post equipment and ensure its continued proper use and operation.
• Respond to requests for assistance from staff, visitors, and security personnel.
• Respond to and conduct preliminary investigations of incidents involving criminal or suspicious activity, fire or medical emergencies, natural or man-made disasters, vandalism, hazardous conditions, and other incidents.
• Perform security officer duties during staffing shortages.
• Direct department activities in the absence of the Head of Security and Safety and the Security Manager.
• Assist with on-the-job training of officers as required.
• Operate and monitor alarm, radio, and CCTV monitoring equipment and systems.

Benefits

• Fully covered medical, dental, and vision insurance for the employee.
• 12 paid holidays.
• 15 days of vacation accrual in the first year, increasing to 20 days in the second year.
• 15 days of annual sick leave.
• Group retirement plans with employer matching after the second year.
• Shop, Museum Café, and Art School discounts.
• Onsite parking provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED