Security Supervisor

Andy Frain Services • Richmond, VA

4d • Onsite

About The Position

The Security Supervisor leads and supports the on-site security team at Short Pump Town Center in Richmond, Virginia. The role is responsible for maintaining a safe, secure, and welcoming environment for customers, employees, and vendors while providing customer service and team leadership. It is a hands-on position involving staff supervision as well as active participation in patrols and incident response. The schedule is Tuesday through Saturday, 4:00 PM to 12:00 AM, with starting pay of $17.50 per hour.

Requirements

• Prior security experience with supervisory or leadership responsibilities.
• Knowledge of security operations, procedures, and safety practices.
• Ability to obtain and maintain required security licenses and certifications.
• Strong written and verbal communication skills, including report writing.
• Ability to remain calm and professional in high-pressure situations.
• Proven leadership and team management skills.
• Strong customer service mindset.
• Ability to multitask, stay organized, and prioritize effectively.
• Comfort using security systems and standard office equipment.
• Reliability, adaptability, attention to detail, and strong interpersonal skills.
• High school diploma.
• At least 2 years of security experience, including 1 year of supervisory experience.
• Valid State Guard License.
• Strong knowledge of security operations.
• Ability to lift 25 pounds and work flexible hours.

Nice To Haves

• Associate’s or bachelor’s degree.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage employee performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing staff development.
• Ensure appropriate scheduling, coverage, and accurate timekeeping.
• Oversee daily security operations and compliance with post orders and company policies.
• Conduct site patrols and inspections to maintain safety standards.
• Ensure reports, logs, and other documentation are completed accurately and on time.
• Respond to incidents, emergencies, and alarms, coordinating with local authorities as needed.
• Monitor and support the use of security systems, including CCTV, alarms, fire panels, access control, and elevators.
• Ensure equipment and company vehicles are maintained and functioning properly.
• Maintain knowledge of emergency procedures and enforce safety protocols.
• Build relationships with mall management, tenants, and local police and fire departments.
• Communicate regularly with the Operations Manager about team and site performance.
• Provide professional customer service to visitors.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts on retail, dining, and entertainment
• Employee Assistance Program offering counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED