Security Supervisor

Casino Del Sol•Tucson, AZ

24d

About The Position

The Security Supervisor ensures Security Officers effectively patrol the Gaming Enterprise Division (GED) to protect guests, team members, and property, and maintains adequate staffing for a safe environment. The role patrols the property on an assigned shift, identifies and addresses or reports safety and security hazards, conducts shift briefings, investigates incidents and collects evidence, and prepares or requests incident reports. It reviews reports for accuracy and follow-up and provides written and oral reports to a supervisor. The supervisor uses GED emergency action guides to respond to fires, evacuations, robbery attempts, and life-threatening situations, and serves as On Scene Commander during emergency procedures. The role maintains knowledge of special events, schedules and adjusts staffing to meet business conditions, supervises and develops Security Officers through mentoring, coaching, feedback, evaluations, and professional development planning, and participates in recruitment and training. It also handles administrative paperwork, maintains adequate supplies and equipment, supports communication between management and officers, operates company vehicles when needed, ensures compliance with applicable laws and guest service standards, and completes assigned projects and other related duties. The position requires the ability to lift and transport up to 50 pounds frequently; sit, walk, or stand for extended periods; and reach, pull, kneel, squat, twist, and bend. The employee may travel to other CDS properties or events and must be able to work in environments with high noise, flashing lights, smoking areas, and large crowds. The role requires Microsoft Office proficiency and the ability to follow directions and communicate professionally with guests and team members.

Requirements

High school diploma or GED.
Two years of security-related experience, including one year of lead or supervisory experience.
Availability to work any shift, weekends, holidays, and special events as needed.
Successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Employment eligibility in the United States.
Ability to obtain and maintain a valid gaming license and pass a background check.
Knowledge of security and fire inspection procedures and practices, first aid and other safety practices, and supervisory practices and principles.
Skill in observing situations and making decisions, dealing courteously with the public, and organizing and planning.
Ability to communicate effectively; reason through varied situations; follow written, oral, or diagram-form instructions; operate and communicate through a two-way portable radio; learn technical material; and work effectively in a fast-paced environment and under pressure.
Microsoft Office Suite proficiency and ability to follow verbal and written directions and communicate professionally with guests and team members.
Ability to frequently lift, carry, and transport materials or equipment up to 50 pounds; sit, walk, or stand for extended periods; and reach, pull, kneel, squat, twist, and bend.
Ability to travel to other CDS properties or events as needed.
Ability to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bilingual in English and Spanish.
Valid driver’s license.

Responsibilities

Ensure Security Officers effectively patrol the GED to maintain the safety and security of people and property.
Patrol the property on the assigned shift, identify potential hazards, and take corrective action or report them for correction.
Conduct shift-start briefings for Security Officers.
Conduct investigations and collect evidence as necessary.
Prepare or request reports on incidents involving guests, team members, or the facility.
Review reports for completeness and accuracy, identify matters requiring follow-up, and provide written and oral reports to a supervisor.
Use GED emergency action guides to respond to emergencies and serve as On Scene Commander during emergency procedures.
Maintain knowledge of special events to advise guests and team members.
Prepare schedules and adjust staffing to ensure adequate shift coverage.
Supervise, mentor, coach, evaluate, and provide performance feedback to Security Officers; collaborate with them on professional development plans.
Enforce performance standards, policies, and procedures within the scope of authority.
Participate in the search and selection process for Security Officers.
Prepare lesson plans and conduct or arrange Security Officer training.
Perform administrative tasks, including maintaining information files and processing paperwork.
Ensure sufficient inventory of supplies and equipment for staff.
Maintain a communication link between management and Security Officers.
Operate company vehicles safely when needed for Security business.
Ensure compliance with applicable federal, state, and local laws and guest service standards.
Complete assigned projects in a timely manner and perform other job-related duties as assigned.