Security Supervisor

Caesars Entertainment•Robinsonville, MS

About The Position

The Security Supervisor is responsible for the effective functioning of the Security Department on the assigned shift. The role assists in supervising Security Officers, patrols the property to identify security and safety hazards, supports officers as needed, and prepares or requests incident reports. The supervisor helps protect guests, team members, and the facility, guards casino money and chip transfers, and maintains knowledge of property operations and special events. The position also emphasizes guest service, employee development, and consistent enforcement of company policies and industry regulations. The supervisor addresses service and performance issues, coaches employees, communicates expectations and plans, maintains accurate records, and uses employee feedback and EOS data to improve the workplace and service.

Requirements

High school diploma or GED.
At least one year of experience in law enforcement or gaming security.
Excellent communication skills.
Ability to maneuver to all areas of the casino.
Ability to lift up to 10 pounds.
Ability to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
Ability to work at a fast pace and in stressful situations.
Ability to read, write, speak, and understand English.
Ability to respond to visual and aural cues.

Nice To Haves

Some college is highly preferred.

Responsibilities

Assist in supervising Security Officers on the assigned shift.
Patrol the property during the assigned shift, identify potential security or safety hazards, and report them to the appropriate individual.
Act as a backup to Security Officers and assume their duties when necessary.
Prepare and request reports on incidents involving guests, team members, or the facility as needed.
Maintain working knowledge of the property and its special events to advise guests and team members.
Guard transfers of money and chips on the casino floor and the physical transportation of hopper fills, chip fills, and credits.
Interact positively and professionally with guests and team members.
Ensure a high level of guest service and satisfaction throughout the property.
Maintain accurate and thorough departmental records and reports.
Maintain consistent and regular attendance.
Demonstrate commitment and energy, model superior customer service, and convey positive energy in customer interactions.
Evaluate service problems using feedback or data and involve the team in service improvements.
Communicate service problems and team plans in buzz sessions and facilitate problem-solving meetings.
Address service issues promptly and follow up to ensure guest satisfaction.
Keep the team informed about property promotions and events.
Develop employees, set realistic and measurable service standards, and hold employees accountable for meeting them.
Communicate and enforce company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy.
Address employee performance issues, coach for improvement, and provide ongoing feedback.
Use EOS data to improve the workplace, listen and respond to employees, and recognize and reward individual and team performance.
Follow company policies, procedures, and industry regulations; maintain accurate, up-to-date employee records; and complete performance reviews on time.